Fequently asked questions
Do you have a specific release I’m looking for?
Who can become a customer at Clear Spot?
Business accounts are restricted to companies working in, or related to, the music industry (shops, distributors, record companies).
If you want to apply for a business account, please create an account and we will get back to you.
Why are there no prices displayed?
Frequendly asked questions
Can you sell the productions of my group or my label?
In order for us to be able to correctly offer your productions on our site, we must have them in stock in our warehouse. Please contact info@sugarandspice.fr with the subject: DISTRIBUTION? For more information.
I have a shop, mail order or distribution, can I buy from you at the distribution rate?
All items listed are available at retail, but some have restrictions and exclusive rights outside the Benelux borders - For more information: www.sonicrendezvous.com
How long will my order take to arrive?
The availability and shipping dates on our site are approximations and are based on working days (excluding weekends and holidays). It all depends on local source or import availability. Please note that lead times may vary depending on the stocks of our suppliers and their availability. Orders are shipped via the Dutch Post, so delays may also vary depending on their delivery process. An order is not considered lost until 30 days from the date of shipment from our warehouse.
The delivery time on the site says: from 1 to 21 days. I waited longer than that. Why?
Our database contains information from around the world and some titles may experience additional delivery times. In some cases, the title you want may itself be out of stock with our supplier or directly at the original label.
I don't want to give my details on the web, what are my options?
We offer a number of options for people who do not wish to communicate personal information on the Internet. These details can communicated by e-mail info@sugarandspice.fr or by telephone at Sugar and Spice at (+31) 5673030 Monday to Friday from 9am to 4pm (European standard time).